Protect your time and margin before the requests start changing.

The Contractor is being hired to provide the following service: Your description of the work. If the client specifically requested urgent repairs The Client confirms that they specifically requested a visit from the Contractor for the purpose of carrying out the urgent repairs or maintenance described in Schedule 1. The Parties acknowledge that the statutory cancellation right applicable to distance and off-premises contracts does not apply to those urgent Services or to replacement parts necessarily used in carrying them out. The Contractor agrees to perform the services ("the Services") described in Schedule 1 – Scope of Work, in a professional and timely manner, using reasonable skill and care in accordance with applicable industry standards and practices. The Services shall include all labour, supervision, expertise, equipment, and materials (unless otherwise agreed) necessary to complete the tasks as described. Requests for changes, additions, or enhancements to the Services outside the agreed scope must be submitted in writing. The Contractor reserves the right to: Decline such changes; Propose a revised scope of work; Quote additional fees and adjust the timeline accordingly. If the Client repeatedly changes instructions, provides inconsistent feedback, or otherwise causes unreasonable delays, the Contractor may suspend or terminate the Agreement. Any Scope Creep shall require prior written agreement between the Parties. The Contractor shall have no obligation to perform any work falling within Scope Creep unless and until a revised scope of work, timeline, and additional fees have been agreed in writing.

Any change to, addition to, omission from, substitution for, or other departure from the agreed scope of work shall be treated as a variation. Either Party may propose a variation. The Contractor shall not be required to carry out any variation and may decline a proposed variation where it is not reasonably practicable, would create a safety or compliance concern, would materially disrupt the Services, or falls outside the Contractor’s competence or availability. Before any variation is carried out, it shall be clearly documented and shall include: a description of the proposed change or additional work; any increase or reduction in the Contract Price or other fees payable; any effect on the scope of work, milestones, sequence of work, or estimated completion date; and any other material effect on the Services. The Contractor shall not commence a variation unless its terms have been agreed in writing by both Parties. Where unexpected site conditions, concealed defects, inaccurate information, or circumstances that could not reasonably have been identified before the relevant work commenced require a change to the Services, the Contractor shall notify the Client as soon as reasonably practicable. Any resulting change shall be dealt with as a variation under this clause. Verbal requests, instructions, discussions, or approvals shall not constitute an agreed variation unless subsequently confirmed in writing by both Parties. An agreed variation shall form part of this Agreement.

The Contract Price payable by the Client is Agreed contract price. If an advance payment is required An advance payment of Agreed advance payment (the "Advance Payment") shall be payable before the Services commence. The Advance Payment forms part of the Contract Price and shall be credited in full against amounts properly payable under this Agreement. The Contractor shall have no obligation to commence the Services until the Advance Payment has been received in cleared funds, subject to the agreed commencement date and any applicable statutory cancellation rights. If this Agreement is terminated before the Services have been completed, the Contractor may apply the Advance Payment only against: the value of Services properly performed up to the date of termination; authorised materials properly ordered or purchased for the Services that cannot reasonably be cancelled, returned or used elsewhere, less any refund, credit or other recovery reasonably available to the Contractor; and reasonable, evidenced and unavoidable third-party costs properly incurred in connection with the Services. The Contractor shall take reasonable steps to cancel outstanding orders, return unused materials where reasonably practicable and minimise or recover costs arising from the termination. The Contractor shall provide the Client with an itemised account showing how the Advance Payment has been applied and shall refund any remaining balance within 14 calendar days after the termination takes effect. Nothing in this clause limits the Client’s statutory cancellation rights. Where the Client exercises a statutory right to cancel this Agreement, the Advance Payment shall be dealt with in accordance with the statutory cancellation provisions of this Agreement and applicable consumer-protection law. If no advance payment is required No advance payment is required under this Agreement. Payments shall be made in accordance with the payment terms and payment schedule set out below. If the contract price is fixed The Contract Price is fixed and shall not be adjusted because of any increase in the Contractor’s costs after the date of this Agreement, except where an adjustment results from a variation agreed in writing under the Variations And Additional Work clause or is otherwise expressly permitted by this Agreement. If documented material-cost increases are permitted The Contract Price may be adjusted solely to reflect increases in the cost of materials required for the Services that occur after the date of this Agreement. No adjustment may be made in respect of increases in labour costs, fuel costs, transportation costs, subcontractor costs, equipment costs, overheads, waste, taxes or any other costs incurred by the Contractor. The Contractor shall provide reasonable evidence of any increase in material costs, including supplier quotations, invoices or other supporting documentation, upon request by the Client. If material-cost increases are capped The Contract Price may be adjusted solely to reflect increases in the cost of materials required for the Services that occur after the date of this Agreement. No adjustment may be made in respect of increases in labour costs, fuel costs, transportation costs, subcontractor costs, equipment costs, overheads, waste, taxes or any other costs incurred by the Contractor. The Contractor shall provide reasonable evidence of any increase in material costs, including supplier quotations, invoices or other supporting documentation, upon request by the Client. The total increase to the Contract Price arising from increases in material costs shall not exceed Agreed material-cost increase cap% of the Contract Price. The Contractor shall notify the Client if the Contractor is not VAT registered at the date of this Agreement. If the Contractor becomes registered for VAT after the date of this Agreement, such registration shall not increase the Contract Price unless the Parties expressly agree otherwise in writing. Any VAT becoming chargeable as a result of the Contractor’s VAT registration shall be borne by the Contractor and shall not be added to the Contract Price. Unless otherwise stated in a Schedule or other Incorporated Document, no additional VAT or similar tax may be added to the Contract Price. Payments shall be made in accordance with Schedule 2. If an advance payment is required The Advance Payment shall be deducted from the amounts otherwise payable under Schedule 2. The total of the Advance Payment and all subsequent milestone, retention and final payments shall not exceed the Contract Price, except for any additional amount arising from a variation agreed in writing under the Variations And Additional Work clause. Each milestone payment shall become due when the corresponding stage of work has been completed in accordance with this Agreement and the Client has been given a reasonable opportunity to inspect it. Approval shall not be unreasonably withheld or delayed. Inspection, acceptance and defects shall be dealt with in accordance with clause 15. If the client is acting as a consumer Payments are due within Your payment deadline calendar days of invoice. An undisputed amount remaining unpaid after its due date may attract simple interest at a rate of Agreed late-payment rate% per annum, to the extent permitted by law. If the client is acting in business Payments are due within Your payment deadline calendar days of invoice. Where the transaction is a commercial transaction to which the European Communities (Late Payment in Commercial Transactions) Regulations 2012 apply, the Contractor may claim any statutory late-payment interest, statutory compensation and reasonable recovery costs available under those Regulations, as amended or replaced from time to time. If an undisputed amount remains overdue, the Contractor may give written notice requiring payment. If payment is not made within seven (7) calendar days after that notice, the Contractor may suspend the affected Services until payment is received. If the undisputed amount remains unpaid for fourteen (14) calendar days after that notice, the Contractor may terminate this Agreement by written notice in accordance with the Termination clause. All invoices must be itemised and clearly reference the relevant stage, milestone or variation. The Client may withhold a reasonable and proportionate amount from any payment due in respect of work that is defective, incomplete or not performed in accordance with this Agreement until the relevant issue has been remedied. The Client shall notify the Contractor of the reason for withholding payment. Where the Contractor charges for materials exceeding €500 in value, the Client may request copies of supplier invoices or receipts as evidence of the cost.

Schedule 1 – Scope of Work Your detailed scope of work Schedule 2 – Timeline and Milestones Your timeline and payment milestones If consequences for late delivery are agreed Consequences of Delay The Parties acknowledge that timely completion of the Services is of particular importance under this Agreement and that late delivery will have serious consequences for the Client. The consequences of late delivery are as follows: Your agreed consequences of delay In the event that the Contractor fails to complete the Services by the agreed completion date, the Client reserves the right to seek compensation for any losses, costs, or damages arising directly from the delay, subject to the limitation of liability provisions set out in the main body of this Agreement. Nothing in this Schedule shall be construed as imposing a penalty clause. Any amounts recoverable shall be limited to actual and demonstrable losses suffered by the Client as a result of the delay. VAT The amounts listed above represent the total amounts payable by the Client for the Services. Where the Contractor is registered for VAT, the amounts above are inclusive of VAT. Where the Contractor is not registered for VAT, no VAT shall be charged. If the Contractor becomes registered for VAT at any time after the date of this Agreement, such registration shall not increase the amounts above unless the parties expressly agree otherwise in writing. Schedule 3 – Warranty Terms (if extended) If extended warranty terms are added Your extended warranty terms If no additional warranty terms are added No additional warranty terms

Services shall commence on Agreed start date and be substantially completed by Estimated completion date, subject to delays arising from reasonable causes beyond the Contractor’s control. The detailed scope of work and any agreed milestone arrangements are set out in the Schedules to this Agreement. The Contractor agrees to work diligently and efficiently. Should any delays be foreseen, the Contractor shall provide written notice within 48 hours, outlining the cause and expected duration of the delay. If time is deemed of the essence, this must be expressly stated in Schedule 2.

The Client agrees to provide all necessary materials, information, assets, and approvals required for the Contractor to perform the Services in a timely manner; The Client acknowledges that delays caused by failure to provide materials, feedback, or approvals may result in revised timelines and/or additional fees. If the Client fails to provide information, materials, instructions, approvals, feedback, access, or other assistance reasonably required for the performance of the Services, the Contractor shall not be responsible for any resulting delay. Any delivery dates, milestones, deadlines, or completion dates shall automatically be extended by a period equivalent to the delay caused by the Client. Where a delay caused by the Client exceeds fourteen (14) consecutive days, and the delay is not due to circumstances beyond the Client's reasonable control or otherwise agreed in writing between the Parties, the Contractor reserves the right to: Suspend the Services; Reallocate resources to other projects; Revise delivery dates; Propose additional fees for additional work, administration, project management, rescheduling, or third-party costs reasonably caused by the delay. No additional fee arising solely from a Client-caused delay shall become payable unless the basis or rate for that fee is set out in this Agreement or a Schedule, or is subsequently agreed in writing by the Parties.

Delays caused by exceptional weather conditions that prevent safe work, strikes, supply chain failure, or other events beyond the reasonable control of the Contractor shall extend the deadline by a reasonable amount. If delays exceed 30 consecutive days, either Party may terminate the Agreement upon 7 days' notice.

The Services shall be deemed complete only when: All works described in Schedule 1 have been completed; The work area has been cleaned and cleared of debris; All fixtures and installations are operational; Any required certificates, warranties, or documentation have been provided; The Contractor has notified the Client that the Services are complete and the Client has been given a reasonable opportunity to conduct a final inspection. Minor defects may be recorded in a snag list and shall be remedied within 14 calendar days where reasonably practicable, or otherwise within the shortest reasonable period having regard to the nature and complexity of the outstanding work.

A request for rectification means a reasonable request by the Client for the Contractor to correct, complete, repair, replace, or otherwise remedy any part of the Services that: does not materially conform to the scope, specifications, plans, measurements, materials, finishes, or other requirements set out in this Agreement or agreed in writing before the relevant work was carried out; has not been completed with reasonable skill and care or in accordance with applicable legal, safety, or industry requirements; or is defective as a result of the Contractor’s workmanship or materials supplied by the Contractor. The Contractor shall carry out any required rectification within a reasonable period, without additional charge to the Client and without significant inconvenience to the Client, subject to being given reasonable access to inspect and remedy the work. A request shall not constitute rectification where it arises solely from: a change in the Client’s preferences, design choices, layout, specifications, materials, finishes, or instructions after the relevant work has commenced; additional work, features, items, services, or areas not included in the agreed scope of work; inaccurate, incomplete, or late information, measurements, instructions, materials, or approvals supplied by the Client; a defect in materials, products, fixtures, or equipment supplied or selected directly by the Client, where the Contractor could not reasonably have identified the defect before installation; damage, alteration, misuse, lack of maintenance, normal wear and tear, or interference by the Client or a third party after the relevant work was completed; or unexpected site conditions that could not reasonably have been identified before the work commenced. A request falling within any of the circumstances above may be treated as a variation or request for additional work and shall be dealt with in accordance with the Variations and Additional Work clause. The Contractor shall not be required to carry out the requested work unless its scope, any additional or reduced cost, and any effect on the milestones or estimated completion date have been agreed in writing by both Parties. The Client shall inspect the Services within Agreed client review period days after being notified by the Contractor that the relevant stage of work, or the Services as a whole, has been completed. The Client shall notify the Contractor in writing within that period of any visible defects, incomplete work, or material failure to conform to this Agreement. If the Client does not provide such notice within that period, the relevant work shall be treated as accepted for the purpose of confirming completion and releasing any payment due, except in respect of: any defect that was not reasonably apparent during the inspection period; any defect covered by an agreed warranty; fraud, deliberate concealment, or a material breach by the Contractor; or any right or remedy that cannot lawfully be limited or excluded. Inspection, acceptance, use, occupation, or payment by the Client shall not relieve the Contractor of responsibility for defective or non-conforming work that was not reasonably apparent at the time of inspection. Before engaging another contractor to rectify an alleged defect, the Client shall, except in an emergency or where it would be unreasonable to do so, notify the Contractor and give the Contractor a reasonable opportunity to inspect and remedy the matter. Nothing in this clause limits either Party’s rights or obligations under applicable law, including the Consumer Rights Act 2022 where the Client is acting as a consumer.

The Contract Price payable by the Client is Agreed contract price. If an advance payment is required An advance payment of Agreed advance payment (the "Advance Payment") shall be payable before the Services commence. The Advance Payment forms part of the Contract Price and shall be credited in full against amounts properly payable under this Agreement. The Contractor shall have no obligation to commence the Services until the Advance Payment has been received in cleared funds, subject to the agreed commencement date and any applicable statutory cancellation rights. If this Agreement is terminated before the Services have been completed, the Contractor may apply the Advance Payment only against: the value of Services properly performed up to the date of termination; authorised materials properly ordered or purchased for the Services that cannot reasonably be cancelled, returned or used elsewhere, less any refund, credit or other recovery reasonably available to the Contractor; and reasonable, evidenced and unavoidable third-party costs properly incurred in connection with the Services. The Contractor shall take reasonable steps to cancel outstanding orders, return unused materials where reasonably practicable and minimise or recover costs arising from the termination. The Contractor shall provide the Client with an itemised account showing how the Advance Payment has been applied and shall refund any remaining balance within 14 calendar days after the termination takes effect. Nothing in this clause limits the Client’s statutory cancellation rights. Where the Client exercises a statutory right to cancel this Agreement, the Advance Payment shall be dealt with in accordance with the statutory cancellation provisions of this Agreement and applicable consumer-protection law. If no advance payment is required No advance payment is required under this Agreement. Payments shall be made in accordance with the payment terms and payment schedule set out below. If the contract price is fixed The Contract Price is fixed and shall not be adjusted because of any increase in the Contractor’s costs after the date of this Agreement, except where an adjustment results from a variation agreed in writing under the Variations And Additional Work clause or is otherwise expressly permitted by this Agreement. If documented material-cost increases are permitted The Contract Price may be adjusted solely to reflect increases in the cost of materials required for the Services that occur after the date of this Agreement. No adjustment may be made in respect of increases in labour costs, fuel costs, transportation costs, subcontractor costs, equipment costs, overheads, waste, taxes or any other costs incurred by the Contractor. The Contractor shall provide reasonable evidence of any increase in material costs, including supplier quotations, invoices or other supporting documentation, upon request by the Client. If material-cost increases are capped The Contract Price may be adjusted solely to reflect increases in the cost of materials required for the Services that occur after the date of this Agreement. No adjustment may be made in respect of increases in labour costs, fuel costs, transportation costs, subcontractor costs, equipment costs, overheads, waste, taxes or any other costs incurred by the Contractor. The Contractor shall provide reasonable evidence of any increase in material costs, including supplier quotations, invoices or other supporting documentation, upon request by the Client. The total increase to the Contract Price arising from increases in material costs shall not exceed Agreed material-cost increase cap% of the Contract Price. The Contractor shall notify the Client if the Contractor is not VAT registered at the date of this Agreement. If the Contractor becomes registered for VAT after the date of this Agreement, such registration shall not increase the Contract Price unless the Parties expressly agree otherwise in writing. Any VAT becoming chargeable as a result of the Contractor’s VAT registration shall be borne by the Contractor and shall not be added to the Contract Price. Unless otherwise stated in a Schedule or other Incorporated Document, no additional VAT or similar tax may be added to the Contract Price. Payments shall be made in accordance with Schedule 2. If an advance payment is required The Advance Payment shall be deducted from the amounts otherwise payable under Schedule 2. The total of the Advance Payment and all subsequent milestone, retention and final payments shall not exceed the Contract Price, except for any additional amount arising from a variation agreed in writing under the Variations And Additional Work clause. Each milestone payment shall become due when the corresponding stage of work has been completed in accordance with this Agreement and the Client has been given a reasonable opportunity to inspect it. Approval shall not be unreasonably withheld or delayed. Inspection, acceptance and defects shall be dealt with in accordance with clause 15. If the client is acting as a consumer Payments are due within Your payment deadline calendar days of invoice. An undisputed amount remaining unpaid after its due date may attract simple interest at a rate of Agreed late-payment rate% per annum, to the extent permitted by law. If the client is acting in business Payments are due within Your payment deadline calendar days of invoice. Where the transaction is a commercial transaction to which the European Communities (Late Payment in Commercial Transactions) Regulations 2012 apply, the Contractor may claim any statutory late-payment interest, statutory compensation and reasonable recovery costs available under those Regulations, as amended or replaced from time to time. If an undisputed amount remains overdue, the Contractor may give written notice requiring payment. If payment is not made within seven (7) calendar days after that notice, the Contractor may suspend the affected Services until payment is received. If the undisputed amount remains unpaid for fourteen (14) calendar days after that notice, the Contractor may terminate this Agreement by written notice in accordance with the Termination clause. All invoices must be itemised and clearly reference the relevant stage, milestone or variation. The Client may withhold a reasonable and proportionate amount from any payment due in respect of work that is defective, incomplete or not performed in accordance with this Agreement until the relevant issue has been remedied. The Client shall notify the Contractor of the reason for withholding payment. Where the Contractor charges for materials exceeding €500 in value, the Client may request copies of supplier invoices or receipts as evidence of the cost.

The Contractor shall provide all necessary equipment, tools, and standard-grade materials, unless otherwise specified. All materials must: Be fit for purpose; Comply with relevant Irish and EU safety and performance standards; Be new (unless expressly agreed otherwise); Be installed and stored according to manufacturer guidance; The Client shall not be charged for surplus materials unless agreed in advance. The Contractor will perform a visual inspection of all Client-supplied materials before installation and will notify the Client of any obvious damage. The Contractor is not liable for inherent, hidden, or manufacturing defects in Client-supplied items. However, the Contractor remains responsible for exercising reasonable care when handling and installing these materials. If an agreed product, material, brand, model, specification, colour or finish becomes unavailable or a substitution is otherwise proposed, the Contractor shall notify the Client and may propose a reasonably suitable alternative. The Contractor shall not make a material substitution without the Client’s prior written approval.

This Agreement may be terminated: By mutual consent, in writing By the Client with 7 days' notice Immediately by either Party for material breach By the Contractor where an undisputed amount remains unpaid for fourteen (14) calendar days after the Contractor has given written notice requiring payment, in accordance with the Fees And Payment clause. If the Contractor becomes insolvent If the Contractor fails to attend the site or carry out the Services for more than 5 consecutive working days without reasonable explanation or prior agreement with the Client. Upon termination, the Client shall pay for Services properly performed up to the termination date, together with authorised materials properly ordered or purchased for the Services and reasonable unavoidable costs arising from the termination. The Contractor shall give credit for payments already received and take reasonable steps to minimise further costs.

The Services will be performed at the following address:The work location. If the Services require off-site fabrication, storage, or procurement, the Contractor will notify the Client in writing and ensure traceability of materials and labour associated with this Agreement.

The Client agrees to provide: Unhindered access to the premises during agreed working hours Necessary utility services (water, electricity) Parking permits or access codes if required Comply with reasonable safety instructions relating to the working area and, where reasonably necessary for safe performance of the Services, keep children, pets, visitors and other persons away from active work areas. The Contractor agrees to: Protect flooring, walls, and fixtures during the works Use dust sheets and safety signage where appropriate Minimise disruption and noise where feasible The Client may take photographs or videos of the works during progress for documentation, quality assurance, or dispute resolution purposes. Working Hours Unless otherwise agreed in writing by both Parties, the Contractor shall carry out the Services only during the following hours: Agreed weekday start time to Agreed weekday finish time, Monday to Friday, and Agreed Saturday start time to Agreed Saturday finish time on Saturdays. No works shall be carried out on Sundays or public holidays without the prior written consent of the Client. The Contractor shall comply with all applicable local authority noise bylaws and any conditions attaching to planning permissions relevant to the works, including restrictions on noisy or disruptive activity during specified hours. Where works are likely to generate significant noise or disruption — including but not limited to drilling, cutting, or heavy machinery — the Contractor shall give the Client reasonable advance notice to allow appropriate arrangements to be made. Any agreed deviation from the standard working hours set out in the Working Hours clause, including weekend or evening working, shall be confirmed in writing by the Client and may not be assumed from verbal consent alone.

The Client agrees to provide all necessary materials, information, assets, and approvals required for the Contractor to perform the Services in a timely manner; The Client acknowledges that delays caused by failure to provide materials, feedback, or approvals may result in revised timelines and/or additional fees. If the Client fails to provide information, materials, instructions, approvals, feedback, access, or other assistance reasonably required for the performance of the Services, the Contractor shall not be responsible for any resulting delay. Any delivery dates, milestones, deadlines, or completion dates shall automatically be extended by a period equivalent to the delay caused by the Client. Where a delay caused by the Client exceeds fourteen (14) consecutive days, and the delay is not due to circumstances beyond the Client's reasonable control or otherwise agreed in writing between the Parties, the Contractor reserves the right to: Suspend the Services; Reallocate resources to other projects; Revise delivery dates; Propose additional fees for additional work, administration, project management, rescheduling, or third-party costs reasonably caused by the delay. No additional fee arising solely from a Client-caused delay shall become payable unless the basis or rate for that fee is set out in this Agreement or a Schedule, or is subsequently agreed in writing by the Parties.

If public-liability insurance is required The Contractor shall maintain at all times during the course of this Agreement: Public Liability Insurance (≥Required public-liability cover per occurrence) Employers’ Liability Insurance (if applicable) Contractors’ All Risks Insurance (if agreed for large projects) Certificates of insurance shall be provided to the Client upon request. The Contractor’s total liability, except in cases of fraud, wilful misconduct, or gross negligence, shall be capped at the contract value. The liability cap shall not apply to property damage, personal injury, or breaches of statutory obligations. The Client shall maintain adequate home or premises insurance to cover accidental damage not caused by the Contractor. The Contractor shall be responsible for repairing or compensating the Client for damage to the property to the extent that the damage is caused by the Contractor, or by its employees or subcontractors, through breach of this Agreement, negligence or a failure to exercise reasonable care in carrying out the Services.